IWK Reports: Perfect Match? SOA Meets Unified Communications

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IWK Reports:
Perfect Match? SOA Meets Unified Communications

Vendors are increasingly building UC capabilities into their VoIP and other service gateways. This unified architecture, along with support for SOA constructs, enables easier integration of communications functionality into enterprise applications.

In this InformationWeek Analytics Report by David Greenfield, we examine results of our reader survey and discuss the best way to bring SOA and unified communications together in a way that makes users more responsive and productive while minimizing complexity.

Report Table of Contents:

5 Author’s Bio

6 Executive Summary

7 Research Synopsis

8 Skeptical But Interested

12 First Things First

15 Technological Necessity

17 Show Me The Value

20 Understanding Processes First

22 The Integration Challenge

24 We Want It All

28 Instant Messaging

31 Video

34 Appendix

Sales price: $499
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